Private Policy

It is Xwander’s (“us” or “we”) policy to respect your privacy regarding any information we may collect while operating our Website. This Privacy Policy applies to www.xwander.com (“the Website”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties.

Privacy Policy Changes

Although most changes are likely to be minor, we may change our Privacy Policy from time to time, and in our sole discretion. We encourage visitors to frequently check this page for any changes to our Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

What we collect

We may collect information about you when you correspond with us via our website and online forms, contact us by phone, email or post or when you visit us at a public event such as trade shows. We typically collect the following information:

  • Your full name;
  • Your contact details, including email address, phone number and street address or hotel address;
  • Your language, your preferred arrangements and any other special requests regarding your activity or excursion;
  • Tracking information from your browser or mobile device; this can include but is not limited to your IP address, time and location, domain, device and application settings, errors and hardware activity;
  • Marketing and communications information, such as your preferences in receiving marketing communications from us;
  • Other information relevant to customer surveys and/or offers.

Information we may collect from other sources

We may also collect information from publicly available sources and third parties, including:

  • From a travel agent or activity vendor acting on your behalf in the sale of an activity or excursions to you, and sharing the required information about your purchase with us;
  • Payment information from our payment services provider including debit/credit card numbers, bank account and other details in order to process payments and issue refunds if necessary;
  • Information relating to your use of any of our social network applications, pages or plugins.

What we do with the information we collect

We use your personal information in order to process and complete the booking request you made on our Website and for delivering the service you requested. We may also use information about you for the following purposes:

  • To provide you with notifications regarding your activity or excursion;
  • For managing your account, including processing of payments and providing notifications;
  • To send you information that you request regarding our activities and excursions;
  • To communicate with you in general;
  • In order to improve our products and services;
  • To notify you with special offers on activities or excursions if you have agreed to receive such information;
  • In order to fulfil our legal obligations if required to do so by law;
  • From time to time we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

Information disclosure to third parties

We do not share, sell, rent or otherwise distribute your personal information to others, except as disclosed in this privacy policy. We may share your information under the following circumstances:

  • We need to share your information with one of our activity partners in order to fulfil your booking request;
  • We are required to provide such information by law, subpoena, or court order;
  • We believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud or potential threats against persons or property.

We do not allow our third-party service providers to use your personal information for their own purposes, and we only permit the processing of your personal information for the specified purposes and as instructed by us.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links To Third Party Websites

Our Website may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services and therefore advise you to review the Privacy Policy and terms and conditions of every site you visit.

Google Analytics

This Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Controlling your personal information

If you have previously given us consent to use your personal information for direct marketing purposes, you may change your mind at any time by emailing us at customerservice@xwander.com or by unsubscribing.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. We will not transfer your information outside the European Economic Area (EEA).

You may request details of personal information which we hold about you under the General Data Protection Regulation. If you would like a copy of the information held on you, please email us at customerservice@xwander.com.

If you believe that any information we are holding on you is incorrect or incomplete, please email us at customerservice@xwander.com as soon as possible. We will promptly correct any information found to be incorrect.